Implementing a strong VOC program with AI is essential to improving your business operations and staying competitive. By Ben Oldham, Keatext  Mobius Vendor Partners is proud to partner with [...]

“The goal is to transform data into information, and information into insight.”  (Carly Fiorina)  Introduction Accuracy and reliability are paramount in survey design. Bias and error can distort [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional Since the pandemic, employees and employers have been exploring the different options to get their work done. [...]

By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana Your customers have a right to know how you handle their personal data. Whether you are processing [...]

Issue # 2 Survey Fatigue By Bob Kobek, President of Mobius Vendor Partners I rarely hear from people who say, “I always take surveys.” In fact, I really would question the mental acuity of anyone [...]

By MobiusVP Sponsored Triathlete Dr. Malachi Henry Sports, business and life are all about adapting to adversity. We all have setbacks throughout our journey and this year, my setback is a hip [...]

By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana In business, your reputation is your livelihood. Resolving customer complaints not only helps [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional A recent issue of Sales and Marketing Management magazine has an interesting article on employee engagement [...]

By Narjes Boufaden, CEO of Keatext  Mobius Vendor Partners is proud to partner with Keatext, the provider of our AI text analytics tool used in our surveys. Keatext helps us better analyze [...]

By Simon Crawford-Welch, PhD, RRP, Founder & Editor, The Critical Thought Lab Surveys are obviously indispensable tools for gathering insights and understanding perceptions. However, the [...]

It seems that the minute we decide which conferences, conventions, or events to attend, more cross our path. Often invitations to attend an event come immediately on the heels of the same one [...]

INDIANAPOLIS, IN (February 12, 2024) –Mobius VP, LLC®, (Mobius) the Indianapolis-based business process consulting firm that developed,  deploys and manages CustomerCount®, EmployeeCount® and [...]

SURVEY MYTHS DEBUNKED Issue # 1:  Low Response Rates By Bob Kobek, President of Mobius Vendor Partners First and most importantly – shameless self-promotion: If you are concerned about low survey [...]

By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana Bad reviews can happen to any business, and how you respond matters.  Don’t be tempted to [...]

By Simon Crawford-Welch, PhD, RRP, Founder & Editor, The Critical Thought Lab We all know that data is a cornerstone of decision-making. Surveys, as a primary tool for gathering data, must be [...]

By Ben Oldham, Keatext ​​Mobius Vendor Partners is proud to partner with Keatext, the provider of our AI text analytics tool used in our surveys. Keatext helps us better analyze customer [...]

Issue # 1: Are Surveys No Longer Relevant? By Bob Kobek, President of Mobius Vendor Partners I have a new title/function – ‘Debunker in Chief.’ After viewing, then reading, several posts on [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional When employees observe someone doing less than quality work, overall company performance will suffer.  There [...]

MobiusVP Prioritizes Growth in Healthcare with Patients-Count Feedback Platform INDIANAPOLIS, IN (Wednesday, January 3, 2024) – Mobius Vendor Partners (www.MobiusVP.com), the well-known business [...]

By MobiusVP Sponsored Triathlete Dr. Malachi Henry  In November, I had the opportunity to participate in the New York City marathon as a guide runner for Special Olympian Josh Holley.  Josh is a [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional If your employees feel that your organization doesn’t care about their wellbeing, their production will [...]

by Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana Running a small business can often mean tight margins and watching each dollar that comes in. [...]

INDIANAPOLIS, IN (November 30, 2023) Mobius Vendor Partners (MobiusVP), the well-known business process design, management and performance improvement company and creator of CustomerCount®, [...]

Creator of CustomerCount®/Patients-Count/EmployeeCount Reaches Milestone November 9, 2023– (INDIANAPOLIS, IN) – Mobius Vendor Partners (www.MobiusVP.com) the well-known business process [...]

By Bob Kobek, President of Mobius Vendor Partners What’s in a number? Well, if that number is ’25,’ quite a lot. There are memories; there are plans; there are significant milestones. [...]

by Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana While acquiring new customers is always beneficial, keeping the customers you gain can be far more [...]

Though triathlon season is over, our MobiusVP-sponsored Professional Triathlete Dr. Malachi Henry isn’t stopping. Malachi heads to New York City next weekend to be a guide runner for Special [...]

by Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana Company culture directly influences a business’ success – it touches just about every corner of its [...]

By Michael Loftus, Vice President CRO and Academic Partnerships, Anju Software What is a “true partnership?” What mentality do we all need to create win-win collaborations? Most companies and [...]

By Molly Gillaspie, Vice President of Hallowell Consulting It’s spooky season, and one of the things that should scare you most are data breaches. In 2022… The average cost of a data breach for a [...]

By Dr. Malachi Henry, Mobius VP-Sponsored Professional Triathlete Our last triathlon of the year went off with a bang! We had our personal best Half Ironman time of 3:56 and that got us 10th [...]

By Dr. Malachi Henry, Mobius VP-Sponsored Professional Triathlete It’s been a busy and successful few weeks as I’ve competed in several races, including a triathlon in my hometown of Columbus, [...]

By Jennifer Adamany, Director of Communication for the Better Business Bureau Why are connections important in business? They’re the threads holding everything together. The more relationships [...]

By Lisa Rike, CPBA for Mobius Vendor Partners It would be hard to find someone who does not believe in the value of trust. Trust is about being trusted by others and being able to trust others. [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional Here are some sample questions we like to ask employees: How happy are you with the overall internal [...]

INDIANAPOLIS, IN (August 25, 2023) –Mobius VP, LLC,  the Indianapolis-based professional business process consulting firm that developed CustomerCount®,an online customer feedback system, [...]

INDIANAPOLIS, IN (August 9, 2023) –Mobius VP, LLC,  the Indianapolis-based professional business process consulting firm that developed, deployed and currently manages CustomerCount®,an online [...]

Mobius Vendor Partners sponsored professional triathlete, Dr. Malachi Henry, took home a win in the Tri Indy Olympic distance triathlon last weekend! Participants swam 1500 meters in the canal, [...]

Most executives “assume” that their employees know their organization’s mission, but the research shows otherwise. In a blog by Juliette Denny, founder of Growth Engineering, she sites research [...]

The word blindsided brings up feelings that are unpleasant at best. Definitions range from catch someone unprepared, to surprise someone usually with harmful results, to an unexpected attack or [...]

Knowing what to do when a negative review or complaint appears online about your company is important since it may significantly impact your business’s reputation. Yet, according to Womply, more [...]

What can you do to make sure your staff knows how to spot a scam? Well-trained employees are a key defense against scams. If your employees can recognize social engineering attacks, spot [...]

Why is it so hard to listen? One reason might be that our minds are elsewhere. We may be thinking about what we want. We may be thinking about how we can get the talker to change their mind. We [...]

Lisa Rike At the beginning of each day, Sable walks through her department on the way to her desk. Sable is the manager of a Shared Services team of 12 people. Her desk is located on the back [...]

Indianapolis, IN (July 6th, 2023)– Indianapolis-based Mobius Vendor Partners(MobiusVP)presented comments to the Centers for Medicare & Medicaid Services (CMS) on a number of proposals to [...]

Indianapolis, IN (Thursday, June 22, 2023)– Bob Kobek, President of Indianapolis-based Mobius Vendor Partners, who also serves on the Board of Directors of the Better Business Bureau (BBB)® [...]

Earlier this month, Mobius VP sponsored professional triathlete, Dr. Malachi Henry, competed in the Belgian Waffle 80-mile gravel bike race. The race was held in Hendersonville, North Carolina, [...]

The Better Business Bureau (BBB) has been around for over 110 years, acting as a forum focused on helping to empower people to find businesses, brands, and charities they can trust. BBB has [...]

The Mexican Association of Tourism Developers (AMDETUR) is hosting a conference in Mexico City next week, and we at CustomerCount® are happy to be attending as a gold sponsor. If you aren’t [...]

In the competitive environment of hiring and the dangerous state of employees quietly quitting, attention on the employee experience is paramount for both organizational growth and employee [...]