Better Business Bureau Tip Corner: Responding to Negative Reviews

Knowing what to do when a negative review or complaint appears online about your company is important since it may significantly impact your business’s reputation. Yet, according to Womply, more than 75 percent of businesses don’t respond to reviews.

More businesses should submit responses because it indicates a willingness to work with customers to make things right and could help regain a customer’s loyalty. Click here to read the Better Business Bureau’s reasons for why responding to all customer complaints is a good practice.

Mobius Vendor Partners is proud to be a member of and partner with the Better Business Bureau to help strengthen our business community. Mobius Vendor Partners is also a recipient of the 2021 BBB Torch Award for Ethics. If you’d like to learn more about how BBB can help strengthen your organization, contact[email protected].

About the Better Business Bureau (BBB):

The Better Business Bureau has been around for over 110 years, acting as a forum focused on helping to empower people to find businesses, brands, and charities they can trust. They have profiles on more than 5.3 million businesses and over 25,000 Charity Reports. The Better Business Bureau believes consumer opinions, whether positive or negative, can be valuable information for the business and its prospective customers. As one of the most trusted review sites, millions of people visit every year looking for trustworthy businesses.