Mobius Vendor Partners Releases Comments on the Proposed Rule Changes to the HCAHPS Survey Process

Indianapolis, IN (July 6th, 2023)– Indianapolis-based Mobius Vendor Partners(MobiusVP)presented comments to the Centers for Medicare & Medicaid Services (CMS) on a number of proposals to improve and modernize the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey process. To see our full comments to the proposals, click here.

In general, Mobius Vendor Partners supports the policy proposals and is excited to play a role in both increasing accessibility for patients and also ensuring that providers are receiving accurate data from a larger pool of stakeholders.

The policy proposals supported by Mobius VP consisted of a variety of methods to increase accessibility and inclusivity, including:

  • Expanded Modes of Survey Administration (website, email, text messaging)
  • Allowing Proxy Responses
  • Extending the Data Collection Period (49 days)
  • Requiring a Spanish-Language Option
  • Removal of Interactive Voice Response (IVR) and Multi-Site Options

With these changes to the HCAHPS survey, providers will be able to collect significantly more data from patients, giving the healthcare industry an opportunity to further improve their practices and enhance the overall patient experience.

Patients-Count®is a tool that is used to assist hospitals in the online deployment of the HCAHPS survey. As one of the most accessible patient feedback management products on the market, Patients-Count helps measure not only episodes of care, but every step of the patient and healthcare employee journey.

In 2021, Mobius Vendor Partners was the recipient of the BBB Torch Award for Ethics and Commitment to Customers, which recognizes companies throughout North America that maintain an outstanding dedication to upholding ethical business standards and promoting trust in the marketplace – a rare accolade for a Business-to-Business (B2B) company.

Mobius is an active member of several community and industry organizations, including the Indy Chamber, OneZone Chamber of Commerce, the Indiana Technology & Innovation Association (ITIA), Conscious Capitalism’s Senior Leadership Network, the Beryl Institute, the American Hospital Association, and the Society for Health Care Strategy & Market Development (SHSMD). Mobius is a member of the American Resort Development Association (ARDA).  Bob Kobek, CEO of Mobius Vendor Partners, sits on the ARDA Membership Committee and is a founding member of the ARDA Women in the Industry (WIN). Kobek has also served as the Interim President of the American Teleservices Association.

Mobius Vendor Partners is also an Industry Partner for the Computer Science Industry Partnership Program (CSIPP), which is part of the Indiana University-Purdue University Indianapolis (IUPUI) Department of Computer and Information Science in the Purdue School of Science, to help train and inspire the next generation of technology professionals.

For more information about Mobius Vendor Partners, visit

 About Mobius Vendor Partners

Formed and organized in 1999, Mobius VP, LLC is a business process design, management, and performance improvement firm, which later became focused on data feedback, interpretation, and analysis. Today, it is regarded as a leader in the design, development, and deployment of consumer and employee satisfaction and feedback surveys utilizing its cutting-edge, industry leading, technology platform known as CustomerCount® and its newest product Patients-Count®.

About Patients-Count®

Patients-Count® is an online enterprise feedback management system tailored to the health care industry to help capture, measure, and report patient and employee experience at each step of the care journey. Patients-Count® supports 40+ languages with 70+ report templates and features the ability to deploy surveys via email, SMS, QR Code, WhatsApp, website, telephone, mail (via scanning technology) & more.