BBB Tip Corner: Resolving Customer Complaints

By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana

In business, your reputation is your livelihood. Resolving customer complaints not only helps restore your reputation when trust has been broken, but also can help generate lasting loyalty with customers who feel their concerns have been properly addressed.

Your business can thrive by treating trust like any other skill that you can learn, improve and refine.

Get started with these BBB tips on how to handle a customer complaint.

Mobius Vendor Partners is proud to be a member of and partner with the Better Business Bureau to help strengthen our business community. For help with your customer feedback management, contact Mobius Vendor Partners here.