Customer Service Seals the Deal
Recently I went in search of a new vehicle that would serve as the preferred choice for family road trips. Since my significant other has decided that she prefers to sit fairly high up where she [...]
Good Customer Service Builds Customer Loyalty
Last week I placed a carryout order with Jason’s Deli near our offices. The order was for a couple of sandwiches and sides so I did not think it would be difficult to fulfill correctly. Upon my [...]
Conducting Surveys Using Live Call Agents are too Time Consuming
The other night I am home with my family and the phone rings. After answering the call, a woman’s voice comes on the telephone announcing who she is and what firm she is representing. She goes [...]
One Bad Experience Can Lead to Customer Defection
!https://customercount.com/images/23.jpg! One Bad Experience Can Lead to Customer Defection By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Last night my family went to a [...]
Increase Your Survey Responses with “Save a Survey”
!https://customercount.com/images/23.jpg! Increase Your Survey Responses with “Save a Survey” By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I imagine the ROI using a live [...]
Use Customer Feedback to Win New Contracts
I am surprised by how many companies I speak with inside the call center world that do not have a customer feedback program because that is supposed to be the responsibility of their client. I [...]
Getting A Black Belt In Leadership
!https://customercount.com/images/26.jpg! After reading this article I felt that it should be shared with the entire galaxy. Enjoy! ~Bob Kobek Getting A Black Belt In Leadership There is a old [...]
Put Your Highlighter Away
You know how when you read something in a business periodical that you deem really important, you want to highlight that text with a highlighter because you realize that information can have an [...]