On Site Service Request

The On Site Service Request by CustomerCount puts the power of instant customer service directly into your guest’s hands. This service provides you with real-time alerts to meet their needs anywhere and at any time.


How it works

  • By scanning a QR code, sending a text or visiting the web, your guest accesses resort-branded, customized service request form and requests service;
  • An email alert immediately notifies resort personnel of the guest’s request;
  • Your staff respond quickly and your guest is impressed with first-class service.

With the On Site Service Request tool, you have immediate access to guest concerns and the opportunity to handle service issues quickly. Thereby, turning a potential problem into an avenue for improved satisfaction and a more positive image for your property.

We’ve created a short video to help you better understand the ease and power of this CustomerCount service.