Increase Your Survey Responses with “Save a Survey”

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Increase Your Survey Responses with “Save a Survey”
By: Marc E. Carlson, RRP
CustomerCount© Business Relationship Manager

I imagine the ROI using a live call agent to solicit customer feedback is very low. Especially when trying to get a consumer to provide feedback right then and there. Wouldn’t it be more prudent to send the customer a survey request by email? Then, the consumer can take the survey at their leisure which increases the survey completion rate. You should also consider having a “Pause” feature within your online surveys in case the consumer must leave the survey exercise prior to completion. We at CustomerCount© built such a feature into our online “customer engagement solution”:https://customercount.com/features.php and it has been very well received by our clients. We call it “Save a Survey”. I highly recommend this kind of feature as it will increase your survey responses.