Know Thyself
By Bob Thompson, Senior Technology & Cybersecurity Advisor AI Reveals the Patterns. Experience Uncovers the Meaning. Decisions Drive Results. Cybersecurity insurance coverage has typically [...]
Your Customers Told You What’s Right and What’s Wrong. Now What?
By Simon Crawford Welch, Ph.D. Businesses have never known more about their customers. We survey them, track satisfaction, analyze comments, monitor reviews, study customer journeys and [...]
Do your employees know where the organization is headed, and do they know what it will take to get there?
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage One of the main reasons employees give for leaving their current place of employment is that they [...]
Beyond the Survey Score: How Technology Helps Businesses Understand Their Customers
By Expeed Software A customer satisfaction score can tell an organization how it is doing. Understanding why customers feel that way—and what to do next—requires a closer look. The explanation [...]
CustomerView© by Mobius Vendor Partners Has Arrived:
Data Visualization to turn Customer Feedback into Competitive Advantage By Bob Kobek, President, Mobius Vendor Partners The future of CX business intelligence starts now. Welcome to CustomerView© [...]
Closed-Loop Thinking: How Smart Business People Make Bad Decisions With More Information Than Ever
By Simon Crawford Welch, PhD. We live in what should be the greatest age of informed thinking in human history. Almost anything we want to know is available within seconds. We carry access to [...]
Are your employees using their strengths
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage All of us perform better when we are using our strengths. Some of those strengths might be unique [...]
Without Data, You’re Talking to Yourself
By Corina Violette, Director of Inventory Management, Global Connections, Inc. Why customer feedback only counts when it turns into a decision Just recently, my pal Bob Kobek of Mobius Vendor [...]
The Last Competitive Advantage:
Why Emotional Intelligence Will Separate Leaders From Algorithms By Simon Crawford Welch, PhD. Artificial intelligence has changed the conversation about leadership, but perhaps not in the way [...]
Beyond Deflection: Turning Conversational AI Into Your Most Valuable Data Asset
For years, the mandate around customer service automation was simple: deflect call volumes and reduce handle times. Early chatbots and basic IVR trees served as digital gatekeepers. The advent of [...]
