By Dr. Simon Crawford-Welch Founder, The Critical Thought Lab Follow me at www.linkedin.com/in/simoncrawfordwelch     Before we dive into statistical mechanics, let’s clarify the [...]

Becoming a member partner of the Enterprise Communications Advocacy Coalition (ECAC) provides your company with a direct line to the decision-makers shaping the future of the contact center [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional In a 2020 Retention Report survey, employees rated “lack of carer development programs” as the number one [...]

By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana Business insurance protects your small business, both financially and legally. However, if you are [...]

By MobiusVP Sponsored Triathlete Dr. Malachi Henry Earlier this year our MobiusVP-sponsored professional triathlete Dr. Malachi Henry suffered a hip injury that derailed his year and altered his [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional Trust can take a great deal of time to earn, yet you can lose it in a heartbeat. A recent PwC Trust Survey [...]

A Critical Look as Election Day Approaches By Dr. Simon Crawford-Welch Founder, The Critical Thought Lab Follow me at www.linkedin.com/in/simoncrawfordwelch As we approach the final stages of a [...]

Part Four “Using AI to Enhance Human Performance, Not Replace the Humans” By Brian LaRoche, MosaicVoice.ai In this blog we are going to focus specifically on how customer insights derived in part [...]

Mobius VP, developer of CustomerCount®, has partnered with  MosaicVoice.  MosaicVoice is designed to utilize AI’s power to ensure call center agents always say and do the “right things” by [...]

Power of  Artificial Intelligence and Text Analytics to offer Better View of Customer Journey INDIANAPOLIS, IN (August 8, 2024) – Mobius VP, developer of CustomerCount®, partnered with  Keatext [...]

Part Three “Make Meaningful Data Meaningful to Others” By Brian LaRoche for MosaicVoice.ai  So far in our four-part blog series, we established the value of leveraging the AI powered analysis of [...]

Conducting NPS analysis through AI text analytics software like Keatext is the missing link that connects customer care to higher NPS scores. By Ben Oldham, Keatext ​​Mobius Vendor Partners is [...]

MobiusVP Advisory Board Member Nicole Cable was named on the Top 50 Women Leaders in Wellness and Fitness for 2024 by Women We Admire. Nicole was recognized for her work as Chief Experience [...]

By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana For anyone running a business, having a modern website should be a top priority that goes beyond [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional In today’s job market, providing competitive pay is more crucial than ever. According to a Glassdoor survey, [...]

Slow Down and Enjoy the Journey Along the Way By MobiusVP Sponsored Triathlete Dr. Malachi Henry Earlier this year our MobiusVP-sponsored professional triathlete Dr. Malachi Henry suffered a hip [...]

The Yin-Yang of Unsolicited and Solicited Feedback Part Two By Brian LaRoche for MosaicVoice.ai In Blog #1 of our four-part series, “The Yin-Yang of Unsolicited and Solicited Feedback” we [...]

MobiusVP Heads to 2024 ARDAVenture VIP MobiusVP President Bob Kobek and EVP Lisa Kobek are looking forward to heading over to La Jolla, CA for ARDA’s VIP event July 30 to August 1.  The Lodge at [...]

How to Create an Effective Customer Feedback Loop By Ben Oldham, Keatext ​​Mobius Vendor Partners is proud to partner with Keatext, the provider of our AI text analytics tool used in our surveys. [...]

BBB Business Tip: What to do if your business’ social media account gets hacked By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana If you think [...]

Do your employees believe that the company has a plan in place to help them to acquire new skills? By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional   How [...]

Crafting a Stellar Survey: Nailing Representative Samples and Statistical Accuracy Dr. Simon Crawford-Welch   Founder, The Critical Thought Lab Follow me at www.linkedin.com/in/simoncrawfordwelch [...]

Sharing is Caring: Philanthropy is in our DNA We are so proud of our recent nomination for the ARDA ACE Award for Philanthropy and Community Service. One of our primary initiatives The Bobcast, [...]

The Yin-Yang of Unsolicited and Solicited Feedback Part One By Brian LaRoche, MosaicVoice.ai In the this four part series we are going to explore the power and impact of “Full Spectrum” customer [...]

BBB Business Tip: How to collect (and avoid) unpaid invoices By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana As a business, avoiding the occasional [...]

6 Considerations for Your Voice of Customer Program By Ben Oldham, Keatext ​​Mobius Vendor Partners is proud to partner with Keatext, the provider of our AI text analytics tool used in our [...]

Keep Your Focus on the End Goal By MobiusVP Sponsored Triathlete Dr. Malachi Henry Earlier this year our MobiusVP-sponsored professional triathlete Dr. Malachi Henry suffered a hip injury that [...]

Measurement in Survey Design: It’s Not for Novices! By Dr. Simon Crawford-Welch, Founder, The Critical Thought Lab Follow me at www.linkedin.com/in/simoncrawfordwelch Creating a great survey is [...]

It Took a Minute (My Take on AI) By Georgi Bohrod Gordon, RRP So, here’s the thing.  For the past year we’ve been discussing the advent of A.I. at a very high level. What will it mean? How will [...]

Do your employees know how their productivity is measured? By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage I’m often asked why you should measure an [...]