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Communities are Relevant By: Robert A. Kobek, RRP, President CustomerCountSM It seems there has been a barrage of information and monetization and promotions surrounding the word “Community.” I [...]

It’s Easy Peasy! By: Robert A. Kobek, RRP, President CustomerCountSM You just joined a new company to lead an initiative that has been struggling for years. Then, the starter’s gun goes off and [...]

The Perils of Loyalty and NPS By: Robert A. Kobek, RRP, President CustomerCountSM If you are not in the business of creating and maintaining loyal customers then you are in the wrong business. [...]

Collecting Customer Data is One Task, Then the Work Really Begins By: Marc E. Carlson CustomerCountSM Business Relationship Manager Organizations collect an immense amount of customer data these [...]

Find Root-Cause of Customer Actions by Asking One More Question By: Marc E. Carlson CustomerCountSM Business Relationship Manager Asking an additional question dependent upon a survey [...]

Trending: It’s Hard to Argue with History By: Marc E. Carlson CustomerCountSM Business Relationship Manager Whether conducting trend analysis on sales, social media, stock price, or the business [...]

Target Key Accounts with Surveys By: Marc E. Carlson CustomerCountSM Business Relationship Manager It is one thing to hear from contacts at key accounts that your organization is satisfying their [...]

Where oh Where is Our Customer Feedback? By: Marc E. Carlson CustomerCountSM Business Relationship Manager Have you ever worked on a project that would benefit from data from your customer [...]

Customer Feedback Critical for Contact Centers By: Marc E. Carlson, RRP CustomerCount(SM) Business Relationship Manager In the contact center space there are a lot of statistics being monitored, [...]

If you want your VOC program to be successful and maximize the ROI, share your customer feedback enterprise-wide.