Americans’ top customer service complaints
Consumer Reports has done a study to identify the top reasons for horrible customer service which is happening more often than ever.
Never sacrifice feedback for social media ratings
By Robert A. Kobek. RRP, President, CustomerCount It is very important to note that I am a fan of social media rating services. Like many travelers and diners, when I am looking for an out of [...]
Express Permission Makes FCC Compliance Easy
CustomerCount Express Permission uses our online platform to reach existing customers to gain their permission to call, satisfying the FCC requirements.
Robert Kobek Engaged to Moderate and Speak at PACE Washington Summit
CustomerCountTM President Tapped to Lead Discussions at the Consumer Protection and Risk Management Focused Conference INDIANAPOLIS, IN – August 4, 2015 – Robert Kobek, President of [...]
Protect The Lifeline To Your Customers
If you haven’t checked with your attorney or compliance officer about the most damaging rule since the Do Not Call Rule, you really should do so – and NOW.
Customer Satisfaction – don’t put me in coach
By: Bob Kobek, President, CustomerCount I am a very happy Ford owner. Before that I was a very happy General Motors customer. But, by the way their service departments treated me, you would never [...]
Robert Kobek Sets the Pace at PACE
CustomerCountTM President Will Moderate and Speak at Trade Conference in Atlanta INDIANAPOLIS, IN – March 10, 2015 – Robert Kobek, President of CustomerCountTM which measures and reports customer [...]
What’s 15 Years?
In the great scheme of things, 15 years is not a lot. At 15 years old you can’t drive, drink, or do much else for that matter. But in the business world where things can change overnight – [...]
The 3 Biggest Reasons Customer Satisfaction Surveys Fail and How to Fix Them (Part 3)
In this continuing series, we examine the 3rd most common reason surveys fail. You can find part 1 and part 2 of the series here. For your benefit, we have added the intro from the first blog [...]
The 3 Biggest Reasons Customer Satisfaction Surveys Fail and How to Fix Them (Part 2)
In this continuing series, we examine the second most common reason surveys fail. You can find part 1 of the Customer Satisfaction Survey series here. For your benefit, we have added the intro [...]
