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Where oh Where is Our Customer Feedback? By: Marc E. Carlson CustomerCountSM Business Relationship Manager Have you ever worked on a project that would benefit from data from your customer [...]

Customer Feedback Critical for Contact Centers By: Marc E. Carlson, RRP CustomerCount(SM) Business Relationship Manager In the contact center space there are a lot of statistics being monitored, [...]

If you want your VOC program to be successful and maximize the ROI, share your customer feedback enterprise-wide.

!https://customercount.com/images/33.jpg! !https://customercount.com/images/34.jpg! How Does Your Contact Center Compare: Social Media by Default A survey is being launched this week. By Robert [...]

!https://customercount.com/images/33.jpg! What is Your Appetite for Knowledge? Social Media by Default By Robert A. Kobek, RRP Connections Magazine, IT Enabled Services Alliance, Inc. and [...]

!https://customercount.com/images/32.jpg! Customer Feedback Powers Quality Assurance By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager If you want to find areas within your [...]

!https://customercount.com/images/26.jpg! Blocking and Tackling on Mentoring. Very worth the read! Robert A. Kobek, RRP, President CustomerCount The Future Of Mentorship In An Age Of Entrepreneur [...]

!https://customercount.com/images/32.jpg! Increase Your VOC ROI by EFM: Making Sense of the Alphabet By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Estimating what your [...]

!https://customercount.com/images/28.jpg! Finding a Needle in a Haystack By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Organizations who have developed a customer feedback [...]

!https://customercount.com/images/26.jpg! Dare to Compete By: Robert A. Kobek, RRP, President CustomerCount “The successful man is the one who finds out what is the matter with his business [...]