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By Robert A. Kobek, RRP Why We Shouldn’t Talk To Ourselves: Text Messaging is rising and rising and rising I read a press release the other day on LinkedIn and a national trade publication that [...]

The Annual Customer Count Resort Tradaes CEP Award Contest Celebrates Resort Managers, General Managers and Assistant Managers

CustomerCountSM   Adds Text Analytics to More Fully Support Business Intelligence  New Reporting Component Takes Unstructured Data Verbatim Comments and Creates Sentiment Analysis INDIANAPOLIS, [...]

There are very few true EFM companies that creating process improvement while creating and keeping customer engagement leading to customer loyalty.

CustomerCount helps companies by creating surveys to fit their specific needs. The better you know what your customer wants, the better you can provide it.

CustomerCount℠ has announced it will sponsor and present an award recognizing outstanding members of the customer engagement profession.

CustomerCount, the online customer feedback management system, has introduced a CRM Integration Solution designed to increase customer engagement options easily utilized in numerous industries. 

CustomerCount's Executive VP Lisa Kobek has been named to the Board of Directors of The Children’s TherAplay Foundation, Inc. (TherAplay).

Consumer Reports has done a study to identify the top reasons for horrible customer service which is happening more often than ever.

By Robert A. Kobek. RRP, President, CustomerCount It is very important to note that I am a fan of social media rating services. Like many travelers and diners, when I am looking for an out of [...]