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Bob Kobek talks with John Heffernan RedLive.media Bob Kobek introduces the first of an expert series of ‘fireside chats’ and delighted to invite John Heffernan of RedLive.media as the inaugural [...]

It is perfectly okay for you to ask the question, who is the subject matter expert here? What are the credentials and why would I continue to read to read this? The short answer is this, I am the [...]

There are four cornerstones of the Mobius Vendor Partners consulting practice: Assessment with Recommendations Process Design based on Recommendations Process Deployment based on the design [...]

To be 21 again! How many times have we wondered whether we would like to be young again? In the words of Mark Twain: “Youth is wasted on the young”, and to that, we say, well, sort of true. On [...]

We are delighted to announce that we have been selected by the Better Business Bureau of Central Indiana, as the recipient of the BBB Torch Award for 2021 for Ethics and Commitment to Customers. [...]

Employee experience & employee engagement are critical to defining the employee value proposition and essential for leadership to understand.

In his latest Vlog, president Bob Kobek explains the type of CX questions you should be asking and the ones you should avoid.

It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. 

It has been announced that nominations will open for the 2020 Customer Engagement Professional (CEP) Award on December 1, 2020 and close on January 14, 2021.

Unstructured survey questions are where resorts will find the real answers when looking at their customer experience and the latest text analytics software can help uncover the true meaning.