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Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction.

CustomerCount is encouraging all those involved with the timeshare and resort industry to join in the free Resort Trades Interactive Town Hall forum this Thursday, May 21.

CustomerCount president Bob Kobek considers the downsides of taking a telephone survey when our time is precious and other survey options are available.

What different measures can resorts take to survive the challenges created by the Coronavirus pandemic? This will be just one of the questions raised at the upcoming Resort Trades Resort [...]

In order to better understand the overall experience a consumer has with your brand, you need granular survey data by incorporating multiple question types.