CustomerCount sponsors Resort Trades Town Hall

What different measures can resorts take to survive the challenges created by the Coronavirus pandemic? This will be just one of the questions raised at the upcoming Resort Trades Resort Resilience Interactive Telephone Town Hall on May 21 at 1:55 EDT.

The free virtual event will feature key industry leaders sharing invaluable insights as they address the issues facing resorts today. They will share images and slides and take live questions and comments from registered listeners.

Register for the Resort Trades Total Town Hall here

Speakers during the Resort Resilience Town Hall include: Ann Donahue SVP, Resort Operations and Inventory, Raintree Vacation Club   of Raintree Resorts, Nigel Lobo RRP, COO, Grand Pacific Resorts of Grand Pacific Resorts, Lena Combs  CPA, CGMA, RRP, Partner, and Tom Durkee, CPA, CGMA, Partner, Withum,  Tom Lyons  President and CEO, Global Connections, Inc. of Global Connections, Inc., and Melanie Gring,  Chief Strategic Alliances and Brand Officer, Global Connections, Inc.

The Town Hall is made available by The Contact Group through their Broadnet technology and co-sponsored by CustomerCount®. Everyone involved in the resort industry, including team members from resort and supplier companies, is invited to attend.

Topics to be addressed include:

Owner/Member Communication

Ann Donahue, senior vice president of inventory marketing at Raintree Resorts International LLC, will focus on owner/member communications. She will be sharing her strategies for keeping members engaged, which is critical to keeping maintenance fee payments current and generating reservations once it is again safe to travel.

Restarting Resort Operations

Jay Anderson, VP of Resort Operations and Business Development at Grand Pacific Resorts, will be discussing the steps required to restart resort operations. He’ll explain the task force Grand Pacific created to examine the components needed to make this happen and create best practices that can be implemented across their portfolio of managed resorts. You’ll also hear how the company is prepping associates to return, by staying in touch, helping them with unemployment claims and letting them know that Grand Reopening celebrations are on the horizon.

Sales and Member Engagement

Tom Lyons, president and CEO of Global Connections, and Melanie J. Gring, Chief Strategic Alliances and Brand Officer, will explain how they have been using the latest advances in technology and services to continue sales during this time. They have been delivering presentations by phone and webinars concentrating on member upgrades. And they’re keeping members active with email blasts, contests and other touchpoints. He’ll also discuss how Global Connections has adjusted pricing and other benefits in reaction to the new normal.

Resort Trades Town Hall resort resilience

Top (L-R) Ann Donahue, Melanie Gring, Tom Durkee Bottom (L-R) Lena Combs, Jay Anderson, Tom Lyons

Finance, HOAs and Government Aid

Lena Combs and Tom Durkee from advisory and accounting firm Withum will also be presenting. Throughout the crisis, the company has been in regular contact with its clients and industry participants. They have been relaying crucial information on federal legislation designed to assist companies and employees. They will update participants on how programs at the Small Business Administration are changing, if HOAs are eligible, and how HOAs should be preparing for the new normal. Topics include an overview of the CARES bill and the Paycheck Protection Plan, along with the financial issues facing resorts, HOAs and resort developers.

“We wanted to find a way to knit together the resort community in the face of COVID-19 by providing a platform that allows resort professionals to share ideas for recovery,” says Sharon Wilson, Resort Trades’ publisher. “We are thrilled that David Costenbader of the Contact Group has made this platform available to us and our readers as it is truly leading-edge technology for hosting virtual meetings.”

Prior to the event, those who have registered will receive a call to join via phone.  Those who have not pre-registered may follow along at

Following the Town Hall, Bob Kobek, president of CustomerCount, will be surveying participants to identify ideas for future sessions or for articles in upcoming issues of Resort Trades and Resort Trades Weekly.

“We really want our readers to know that they can depend on Resort Trades to assist them in finding real-world solutions to the problems they face today and every day,” Sharon Wilson.  “This Town Hall event is just one of the many ways we bring the knowledge of industry experts to your desktop.”

Register for the Resort Trades Total Town Hall here

This discussion will be brought to you through The Contact Group’s Total Teleconference platform. Here’s how it works:

  1. Complete the FREE registration form.
  2. Receive our telephone call on May 21, 1:55 PM EDT, just before the event, to join via phone.
  3. Follow along with our online presentation at
  4. During the event, participate in our Q&A and polling questions

Who is Resort Trades?

Resort Trades is distributed monthly to every resort in the U.S., as well as to a subscriber-base of senior-level executives at development, management, and timeshare-related travel companies. Resort Trades offer display advertising, classified advertising, directory listings, as well as monthly industry news and press releases, global analysis articles and in-depth interviews with industry professionals and business leaders. For more information visit