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It has been announced that nominations will open for the 2020 Customer Engagement Professional (CEP) Award on December 1, 2020 and close on January 14, 2021.

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector.

Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction.

CustomerCount has been included in the 2020 CIO Review listing of 20 companies at the forefront of providing Customer Experience Management Solutions.

The short list has been announced by the judges for the annual CustomerCount customer engagement award after a record number of entries.

In a time when customer loyalty is so important, the Customer Effort Score determines how much effort customers have to put in to do business with you.

The deadline for nominations for the CustomerCount Customer Engagement Professional (CEP) Resort Trades Award (CEP) has been extended to January 15, 2020.

CustomerCount® and Resort Trades magazine announce that nominations for their annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award will close December 31. 

Writing a nomination for an award can be pretty daunting. WRAP partner Yuri Duncan gives us his take how to make the process easier for you while ensuring your employees appreciate your attention [...]

WRAP partner Georgi Bohrod considers what it takes for a nominee to become a worthy winner of the CustomerCount Customer Engagement Professional Resort Trades Award.