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CustomerCount has partnered with Keatext to incorporate the company's upgraded text analytics into its popular system as part of its suite of services.

Working within the CustomerCount reporting system, Keatext allows clients to ask free open-text, unstructured questions and then identifies patterns and themes.

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification.

It's Cyber Security Awareness Month so check out our top tips for making cyber security part of your daily routine both at home and in business. Own IT. Secure IT. Protect IT.

Writing a nomination for an award can be pretty daunting. WRAP partner Yuri Duncan gives us his take how to make the process easier for you while ensuring your employees appreciate your attention [...]

WRAP partner Georgi Bohrod considers what it takes for a nominee to become a worthy winner of the CustomerCount Customer Engagement Professional Resort Trades Award.

Top performing companies understand the important role customer feedback. And yet, so many others choose to ignore it, believing that returning customers must be happy customers.

It might be called SOCIAL media, but when it comes to your brand, letting your guard down, not doing your research and being plain rude to your fans can really damage your online reputation and [...]

In today’s instant social media world, sadly, most brands will experience some form of crisis affecting the company brand, reputation, product or even personnel.

If you want meaningful and actionable survey data, then creating good survey questions is a craft you need to master. After all, a survey is only as good as the questions you ask.