I recently stayed at the Venetian Resort and Hotel in Las Vegas and was there for 5 days, which, for me is 2 days too many in Las Vegas. When I returned to my office the following week I was met [...]
!https://customercount.com/images/27.jpg! Feedback Program Tips and Tricks: Defining Your Goal by: Matthew R. Morris, ISOM Manager All too often when a company sets out to create a feedback [...]
Engagement is about collaboration, collaboration is all about consensus, and consensus is all about loyalty which is all about the customer, not your processes.
!https://customercount.com/images/26.jpg! The link below is a great example of the changing world of the relationship between sellers and buyers. Without measurement, there is no way to know [...]
A PERSPECTIVE: Time Management is a Misnomer
I’m a time management systems groupie. I have worked with countless paper and digital systems, reconfiguring them to my purpose and finding [...]
In today’s competitive market place, customer service takes on many initiatives from client retention to increasing share-of-wallet. I think the following article is helpful in developing such a [...]
September 13, 2011 Voice of Customer (VOC) impressions start at the very first interaction between a company and consumer. Whether mobile, web, face-to-face, or by phone, having a written policy [...]
CustomerCount was built as an customer engagement solution to assist in gathering and analyzing customer feedback 24/7 so informed decisions can be made about customer service or product [...]