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Engagement is about collaboration, collaboration is all about consensus, and consensus is all about loyalty which is all about the customer, not your processes.

!https://customercount.com/images/26.jpg! The link below is a great example of the changing world of the relationship between sellers and buyers. Without measurement, there is no way to know [...]

A PERSPECTIVE: Time Management is a Misnomer I’m a time management systems groupie. I have worked with countless paper and digital systems, reconfiguring them to my purpose and finding [...]

In today’s competitive market place, customer service takes on many initiatives from client retention to increasing share-of-wallet. I think the following article is helpful in developing such a [...]

September 13, 2011 Voice of Customer (VOC) impressions start at the very first interaction between a company and consumer. Whether mobile, web, face-to-face, or by phone, having a written policy [...]

CustomerCount was built as an customer engagement solution to assist in gathering and analyzing customer feedback 24/7 so informed decisions can be made about customer service or product [...]

“!https://customercount.com/images/14.jpg (Loyalty 360)!”:http://loyalty360.org/ Observing trends in building customer loyalty is always fascinating to Mobius Vendor Partners. Mark [...]

== == !https://customercount.com/images/23.jpg! == == September 10, 2010 Driving content for your properties’ newsletter can be a daunting task for anyone assigned that responsibility. Do you [...]

== == !https://customercount.com/images/23.jpg! == == August 31, 2010 A common statement I hear from individuals responsible for gathering and analyzing customer feedback is that it can be [...]

== == !https://customercount.com/images/23.jpg! == == August 27, 2010 by Marc Carlson There are many consumer touch points a resort property can have with consumers. Reservations for [...]