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Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data?

ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use.

In his latest vlog, Bob Kobek explains the importance of metrics such as the NPS and CES in contact centers to improve accountability.

Bob Kobek talks about how in "The New Normal" businesses should outsource their work and suggests three questions you should ask vendors.

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis.

Join David Stroeve for the Resort Trades Lunch Bunch webinar as he shares strategies and principles to increase your marketing effectiveness and company profits.

Find out more about the Net Promoter Score, a simple metric which is used to determine the loyalty of customers based on whether they would recommend you to a friend or colleague.

The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques.

Join this distinguished panel of successful women who are members of the technology community as they discuss what they do, how they got there and show you don't need to be on the nerdy side of [...]

In this mini-series we take a look at the different types of customer feedback data available to business, the issues facing those collecting customer data and what data they should be collecting [...]