Bob Kobek Vlog 5 – Employee Experience (EX)
Find out the importance of coupling your customer experience (CX) with your employee experience (EX) in this latest Vlog from Bob Kobek.
EX: where external + internal customer loyalty pays
The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that [...]
External + Internal Loyalty pays in a COVID world
External customer experience + internal employee experience equals a winning solution. It sounds like something you would learn on your first day of business school. But that doesn’t make it any [...]
On-Site Service Request Concierge Web App improves CX
CustomerCount's On-Site Service Request Web App provides resorts with real-time alerts to meet the immediate needs of their guests using their smartphones.
Bob Kobek Vlog 4 – Data Management
Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data?
Data Management: Are you capturing the right information?
ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use.
Bob Kobek Vlog 3 – Contact Centers
In his latest vlog, Bob Kobek explains the importance of metrics such as the NPS and CES in contact centers to improve accountability.