Archives

Find out the importance of coupling your customer experience (CX) with your employee experience (EX) in this latest Vlog from Bob Kobek.

The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that [...]

External customer experience + internal employee experience equals a winning solution. It sounds like something you would learn on your first day of business school. But that doesn’t make it any [...]

CustomerCount's On-Site Service Request Web App provides resorts with real-time alerts to meet the immediate needs of their guests using their smartphones.

Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data?

ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use.

In his latest vlog, Bob Kobek explains the importance of metrics such as the NPS and CES in contact centers to improve accountability.