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At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification.

It's Cyber Security Awareness Month so check out our top tips for making cyber security part of your daily routine both at home and in business. Own IT. Secure IT. Protect IT.

Writing a nomination for an award can be pretty daunting. WRAP partner Yuri Duncan gives us his take how to make the process easier for you while ensuring your employees appreciate your attention [...]

WRAP partner Georgi Bohrod considers what it takes for a nominee to become a worthy winner of the CustomerCount Customer Engagement Professional Resort Trades Award.

Top performing companies understand the important role customer feedback. And yet, so many others choose to ignore it, believing that returning customers must be happy customers.