Beyond the Vacation: Engage Your Owners
!https://customercount.com/images/26.jpg! Beyond the Vacation: Engage Your Owners By: Robert A. Kobek, RRP, President CustomerCount Many of you focus on loyalty programs, but remember that [...]
Got Enough Data On a Question? Make a Change.
!https://customercount.com/images/28.jpg! Got Enough Data On a Question? Make a Change. By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Is it time to revisit your existing [...]
Beware the Legacy
!https://customercount.com/images/26.jpg! Beware the Legacy By: Robert A. Kobek, RRP, President CustomerCount In my life as a consultant I learned many years ago to play a game called “follow the [...]
Ah, the Aroma
!https://customercount.com/images/26.jpg! Ah, the Aroma By: Robert A. Kobek, RRP, President CustomerCount “If You Can Smell Yourself Other people have smelled you for 3 days” – Arkansas folk [...]
Quit Talking to Yourself
October 2012 Newsletter Quit Talking to YourselfBy Robert A. Kobek, RRP, President CustomerCount I have a mental discipline I work myself through every morning while scraping my face (the mirror [...]
Protect Yourself Against Consumer Survey Fatigue
!https://customercount.com/images/28.jpg! Protect Yourself Against Consumer Survey Fatigue By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager One sure fire way to get a [...]
Stepping over Dollars to get to a Nickel
!https://customercount.com/images/26.jpg! Stepping over Dollars to get to a Nickel By: Robert A. Kobek, RRP, President CustomerCount A close associate of mine that is the EVP of all things call [...]
Increase Data Collection by Using Reminders
!https://customercount.com/images/28.jpg! Increase Data Collection by Using Reminders By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Response rates on surveys delivered to [...]
F.C.C. Backs Proposal to Realign Airwaves
!https://customercount.com/images/26.jpg! F.C.C. Backs Proposal to Realign Airwaves By: Robert A. Kobek, RRP, President CustomerCount All the talk about how the Government hurts small business, [...]
The Value of Deep Dive Questioning
!https://customercount.com/images/28.jpg! The Value of Deep Dive Questioning By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager The majority of customer feedback surveys I [...]