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Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company
  • MobiusVP
    • Our History
    • Markets Served
    • Our Process
    • About Us
    • Partners & Affiliates
    • Video Gallery
  • CustomerCount©
    • Product Overview
    • Our Design Process
    • Customer Experience
    • Survey Design
    • Survey Reporting
    • CRM Integration
    • Keatext Text Analytics
    • SMS Surveys
    • CEM Solutions
  • EmployeeCount©
    • Employee Experience
    • Product Overview
    • Our Design Process
    • Professional Services/Consulting Survey Design and configuration
    • Managed Services – subscription
    • Survey Reporting – 24/7; 70+ templates
    • On Site Service Request
    • CRM Integration
    • KEATEXT Text Analytics and Reputation management
    • Mosaic Voice – Speech analytics for contact centers
    • SMS Deployment
    • Customer experience management (CEM) Solutions
  • Patients-Count©
    • Our Design Process
    • Product Overview
    • Survey Design
    • Survey Reporting
    • CRM Integration
  • News & Resources
    • News
    • White Papers
    • Case Studies
  • Contact Us
    • FAQ

Archives

Tag Archives for: "customer satisfaction"
0
By Bob Kobek
In Uncategorized
Posted August 5, 2020

Town Hall considers customer satisfaction & engagement

On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall with Lisa Kobek and Sean Coogan. The focus of this event is to assist resort operators to maintain [...]

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0
By Bob Kobek
In Uncategorized
Posted May 26, 2020

Making the most of consumer touch points

Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction.

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0
By Bob Kobek
In Uncategorized
Posted April 16, 2020

Why you should care about customer care

Proper customer care will produce referrals, increase traffic and cause money to flow. It minimizes complaints and creates efficiencies. So why the resistance amongst business managers today?

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0
By Bob Kobek
In Uncategorized
Posted April 9, 2020

3 reasons customer satisfaction surveys fail

We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them.

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0
By Bob Kobek
In Uncategorized
Posted January 26, 2020

Why SMS should be part of your feedback strategy

Utilizing SMS texting for survey delivery is an easy and quick way to obtain feedback information so it should be part of your customer feedback strategy.

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0
By Bob Kobek
In Uncategorized
Posted October 8, 2019

The importance of customer feedback management

Top performing companies understand the important role customer feedback. And yet, so many others choose to ignore it, believing that returning customers must be happy customers.

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