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!https://customercount.com/images/23.jpg! Taking IVR Surveys is so Exhausting By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I just got an oil change for my sedan at a [...]

Customer feedback can be a double edged sword. On the one hand, a company can gain great information regarding what they are doing right in the eyes of its consumers. On the other hand, [...]

One of the biggest beefs I hear at conventions from those that are the users of good and services is there are too many vendors and they feel like they have a target on their back. Conversely, [...]

There is no question the highest priority of our company is providing the finest customer feedback system that can ever be used.

I recently stayed at the Venetian Resort and Hotel in Las Vegas and was there for 5 days, which, for me is 2 days too many in Las Vegas. When I returned to my office the following week I was met [...]

Mobius Vendor Partners is seeking qualified individuals and companies to help promote and sell our CustomerCount© customer feedback system.

!https://customercount.com/images/27.jpg! Feedback Program Tips and Tricks: Defining Your Goal by: Matthew R. Morris, ISOM Manager All too often when a company sets out to create a feedback [...]

Engagement is about collaboration, collaboration is all about consensus, and consensus is all about loyalty which is all about the customer, not your processes.

!https://customercount.com/images/26.jpg! The link below is a great example of the changing world of the relationship between sellers and buyers. Without measurement, there is no way to know [...]

A PERSPECTIVE: Time Management is a Misnomer I’m a time management systems groupie. I have worked with countless paper and digital systems, reconfiguring them to my purpose and finding [...]