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CustomerCountTM President Will Moderate and Speak at Trade Conference in Atlanta INDIANAPOLIS, IN – March 10, 2015 – Robert Kobek, President of CustomerCountTM which measures and reports customer [...]

In the great scheme of things, 15 years is not a lot.  At 15 years old you can’t drive, drink, or do much else for that matter. But in the business world where things can change overnight – [...]

In this continuing series, we examine the 3rd most common reason surveys fail. You can find part 1 and part 2 of the series here.  For your benefit, we have added the intro from the first blog [...]

In this continuing series, we examine the second most common reason surveys fail. You can find part 1 of the Customer Satisfaction Survey series here.  For your benefit, we have added the intro [...]

Customer satisfaction surveys don’t always work.  Perhaps you have firsthand experience with a survey failing and looking back, still don’t know why.  But rest assured, you are not alone.  We run [...]

The following quotation and letter, drafted and sent by a travel coalition including ARDA delivers an important message to the Internal Revenue Service in response to IRS EFFORTS TO TAX LOYALTY [...]

As a mostly technology company, we are always hoping to be challenged, to stretch our software, to make it better, faster and more convenient. And, often, it is our clients that cause [...]

From my experience, not enough contact centers ask for customer feedback after agent interaction. Why is that? Is it because they are afraid to hear from the customer? Or, is it that they fear [...]

Big Data at work in the airline industry This is a great example of what Big Data can do. And, it is about the airline industry! Airlines promise a return to civility, for a fee NEW YORK (AP) [...]

Why Another Newsletter By: Robert A. Kobek, RRP, President CustomerCountSM Welcome I receive several online newsletters every day from various sources, some of those sources I do business with, [...]