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CustomerCountTM President Tapped to Lead Discussions at the Consumer Protection and Risk Management Focused Conference INDIANAPOLIS, IN – August 4, 2015 – Robert Kobek, President of [...]

If you haven’t checked with your attorney or compliance officer about the most damaging rule since the Do Not Call Rule, you really should do so – and NOW.

By: Bob Kobek, President, CustomerCount I am a very happy Ford owner. Before that I was a very happy General Motors customer. But, by the way their service departments treated me, you would never [...]

CustomerCountTM President Will Moderate and Speak at Trade Conference in Atlanta INDIANAPOLIS, IN – March 10, 2015 – Robert Kobek, President of CustomerCountTM which measures and reports customer [...]

In the great scheme of things, 15 years is not a lot.  At 15 years old you can’t drive, drink, or do much else for that matter. But in the business world where things can change overnight – [...]

In this continuing series, we examine the 3rd most common reason surveys fail. You can find part 1 and part 2 of the series here.  For your benefit, we have added the intro from the first blog [...]

In this continuing series, we examine the second most common reason surveys fail. You can find part 1 of the Customer Satisfaction Survey series here.  For your benefit, we have added the intro [...]

Customer satisfaction surveys don’t always work.  Perhaps you have firsthand experience with a survey failing and looking back, still don’t know why.  But rest assured, you are not alone.  We run [...]

The following quotation and letter, drafted and sent by a travel coalition including ARDA delivers an important message to the Internal Revenue Service in response to IRS EFFORTS TO TAX LOYALTY [...]

As a mostly technology company, we are always hoping to be challenged, to stretch our software, to make it better, faster and more convenient. And, often, it is our clients that cause [...]