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Is there a difference between reputation marketing and reputation management? Absolutely. We'll tell you more here.

Encouraging customer feedback is like being faced with the question (or one like it): “Does my butt look big in this?” The questioner wants to know the truth, but they’re dreading the reply.

By Robert Kobek, RRP – [email protected] On Site – Universal Access Being accessible to your customers has a significant impact on your profit. In recent blogs, I’ve talked about [...]

ARDA’S largest and most inspirational annual event, ARDA World 2019, is April 7-11 in Orlando, Florida. Members of the resort community come together to be inspired and educated by the experts, [...]

When you formally listen to the voice the customer, not only they will tell you what they want and don’t want, but they will also provide you with tons of ideas for free.

At CustomerCount®, every day is International Client’s Day. A day designed specifically for business to say thank you. A day dedicated to clients – arguably, the most valuable part of any organization.

We are delighted to announce that we have been selected by the Better Business Bureau of Central Indiana, as the recipient of the BBB Torch Award for 2021 for Ethics and Commitment to Customers. [...]

Are you making the most of social media to engage and maintain your customers? Social media is now so ingrained in our marketing culture that a company’s success is dependent upon it.

By Robert A. Kobek, RRP Why We Shouldn’t Talk To Ourselves: Text Messaging is rising and rising and rising I read a press release the other day on LinkedIn and a national trade publication that [...]

The Annual Customer Count Resort Tradaes CEP Award Contest Celebrates Resort Managers, General Managers and Assistant Managers