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Top performing companies understand the important role customer feedback. And yet, so many others choose to ignore it, believing that returning customers must be happy customers.

It might be called SOCIAL media, but when it comes to your brand, letting your guard down, not doing your research and being plain rude to your fans can really damage your online reputation and [...]

In today’s instant social media world, sadly, most brands will experience some form of crisis affecting the company brand, reputation, product or even personnel.

If you want meaningful and actionable survey data, then creating good survey questions is a craft you need to master. After all, a survey is only as good as the questions you ask.

CustomerCount® and The Resort Trades have announced the selection of a distinguished panel of judges for the Annual CustomerCount Customer Engagement Professional Resort Trades Award (CEP).  The [...]

Enterprise feedback management is core to helping supporting organizations focus upon and achieve their strategic goals and priorities.

Thoughtful feedback, in the form of a nomination for the Customer Engagement Professional award or a performance review shows staff members they are valued.

CustomerCount® has been named as an Industry Partner for the Computer Science Industry Partnership Program (CSIPP), which is part of IUPUI’s Department of Computer and Information Science in the [...]

Nominations for the coveted 2019 CustomerCount Customer Engagement Professional (CEP) Resort Trades Award are now open.

CustomerCount is mindful of data privacy when collecting and securing data. The case against Google and YouTube shows we all need to follow the regulations.