CEP Award & The Power of a Thoughtful Nomination

By Yuri Duncan, WRAP Partner and CEO, Buchanan Creative Solutions

In my 26-year career with RCI, I earned just over 20 awards. The awards range from small tokens of appreciation from peers to ARDY Nomination medallions.

Getting awards is a great feeling, and everyone loves when there’s a little cash reward associated as well. Some awards came as certificates, others as small pewter eagles.  The names changed over time as well, including The Spirit of RCI, Count On Me, and the Foundation of Excellence awards, to name a few. 

As far as I was concerned, one thing remained consistent for me: I was more interested in reading the nomination than the award itself. Why? To me, someone taking the time to compose a thoughtful nomination means everything.

Too often people mistake the award as the prize.  Or worse yet, leaders believe the award can take the place of personal praise.  A certificate for the wall, a trophy, or a gift certificate are great at the time, but receiving written praise can make impacts that last forever. 

Taking the time to think and write about someone’s efforts to do a great job reinforces good behaviors and practices and motivates them to keep up the superior performance. 

Nominations for the Customer Engagement Professional Award are now open

Well-written and positive feedback, be it in the form of an award nomination or a performance review shows someone that they are valued. It sends the message that their leadership is paying attention to the good things they contribute to the organization instead of focusing on opportunities for improvement.  This builds a relationship of trust and respect between the employee and their leadership.   

CustomerCount®, provides organizations with the ability to gather detailed feedback regarding their employee performance.  Using their customer feedback gathering tools, CustomerCount is the perfect platform to start from when recognizing your employees.

Nominations for the Customer Engagement Professional Award

This is why CustomerCount®, in conjunction with the ResortTrades magazine, created the CustomerCount Customer Engagement Professional Resort Trades Award. The CEP Award recognizes the highest standards in customer engagement and service.

The coveted CEP award recognizes outstanding leaders and staff members who exemplify customer engagement within the timeshare resort/hospitality industry.

Qualified people most likely to be nominated will be those who are in daily contact with members and guests including:

  • Resort managers
  • Assistant managers
  • Front desk folks
  • Customer service team members
  • Housekeepers, concierge and landscapers

These outstanding team members exemplify the highest standards in customer engagement and service. Their interaction with members and guests shapes the entire guest experience; paving the way and opening the doors to happy smiles and memorable vacations.

To learn more, visit our nominations page or ResortTrades.com. If you’re ready to take the time and effort to make a positive impact on someone’s career, the online form is available at www.ccceprtaward.com. Nominations close on December 31, 2019.

About CustomerCount

CustomerCount is a feature-rich, cloud-based survey solution providing intuitive real-time reporting and detailed dynamic data gathering capabilities. It supports process improvement efforts, builds customer loyalty and improves ROI. CustomerCount was initially designed for the hospitality and contact center industries and is now used by organizations across numerous different vertical markets and industries. Follow them on LinkedIn or Facebook.  

About Yuri Duncan

Yuri Duncan is an award winning filmmaker and president of Buchanan Creative Solutions, LLC – a video production company specializing in producing affordable and effective videos. His skills and accomplishments as an artist and leader are what drive him to provide high quality services through Buchanan Creative Solutions.

With a proven record in design, illustration, animation, editing, and management, Yuri oversees all projects, no matter how large or small, to ensure the end-result fulfills your vision.

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