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To be 21 again! How many times have we wondered whether we would like to be young again? In the words of Mark Twain: “Youth is wasted on the young”, and to that, we say, well, sort of true. On [...]

CX measurement allows you to gain first-hand feedback and knowledge of the experience your contact center is delivering to your customers.

Find out the importance of coupling your customer experience (CX) with your employee experience (EX) in this latest Vlog from Bob Kobek.

The external customer experience (CX) + internal employee experience (EX) equals a winning solution. It sounds like something you would learn on your first day of business school. But that [...]

External customer experience + internal employee experience equals a winning solution. It sounds like something you would learn on your first day of business school. But that doesn’t make it any [...]

CustomerCount's On-Site Service Request Web App provides resorts with real-time alerts to meet the immediate needs of their guests using their smartphones.

Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data?

ADS Consulting Services CEO David Stroeve explains how data management requires having a strategy and reliable methods to access, integrate, and prepare for analytical use.

In his latest vlog, Bob Kobek explains the importance of metrics such as the NPS and CES in contact centers to improve accountability.

Bob Kobek talks about how in "The New Normal" businesses should outsource their work and suggests three questions you should ask vendors.