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On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall with Lisa Kobek and Sean Coogan. The focus of this event is to assist resort operators to maintain [...]

Krulak's Law highlights the importance of those on the front line, and not the head office, in the delivery of the best customer experience (CX).

Resort Trades Town Hall – New Rules for Owner Communications with Lisa Kobek Date: Thursday, August 13, 2020 Time: 1 pm EST Where: Online at the Resort Trades Learning Center How: Register [...]

Social listening including review sites keeps every part of the marketing machine on the right path and there are some great tools to automate the process.

Six months after the California Consumer Privacy Act became law, today, July 1, marks the beginning of the enforcement phase. Here's what you need to know and what you need to do now.

Innovative Sales and Marketing is the subject for the second interactive Resort Trades Telephone Town Hall on July 16 at 1:55 ET. This complimentary virtual event features two of the industry’s [...]

Your brand reputation is more important now than ever before. And in today’s fast-paced, always-on and immediate digital world, are you prepared to be ready or to react when the reputation need arises?

Customer Feedback Management Platform CustomerCount® platform has partnered with Keatext and EVC Marketing for a 30-minute reputation management webinar on Tuesday, June 16 at 11:00 EST | 16:00 BST.

Do you have a 5-Star Reputation? Join CustomerCount and our friends from EVC Marketing and Keatext for this informative 30-minute webinar offering an introduction to reputation marketing & [...]

Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction.