Why you should measure your Customer Effort Score
In a time when customer loyalty is so important, the Customer Effort Score determines how much effort customers have to put in to do business with you.
The future is here with Onsite Service Request
Employing technological approaches like onsite service request allows you to advance your operations without investing a large amount of time or money.
Why SMS should be part of your feedback strategy
Utilizing SMS texting for survey delivery is an easy and quick way to obtain feedback information so it should be part of your customer feedback strategy.
To qualify you must comply? We take a look.
Chances are your competitors are not as aware as they should be about regulation and legislation compliance which can often offer a competitive advantage.
ARDA World 2020 Convention in Florida
Cancelled: The CustomerCount team is proud to attend and support the ARDA World 2020 Convention in May 2020 at the Diplomat Beach Resort.
Marketing vision for 2020 and the new decade
With 2020 just around the corner, we are looking forward to not just a new year but also the start of a new decade. Here are our thoughts on what to expect in the world of marketing.
CEP Award nominations deadline extended
The deadline for nominations for the CustomerCount Customer Engagement Professional (CEP) Resort Trades Award (CEP) has been extended to January 15, 2020.
The business benefit of customer service awards
Show the industry that your organization is vital by participating in the award process. It’s one of the few no-cost processes that pays you back with interest.
CEP Nominations Deadline – what are you waiting for?
CustomerCount® and Resort Trades magazine announce that nominations for their annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award will close December 31.
ARDA WIN Advantage Orlando 2020
The CustomerCount team is proud to attend and support the ARDA-WIN Advantage conference in January 2020. We are once again a recognised Friend of ARDA WIN.
