In this blog, Bob Kobek addresses the contact center sector. He asks the question: how is your contact center really doing? And suggests metrics such as the NPS and the CES which can be used to hold staff accountable.
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In this blog, Bob Kobek addresses the contact center sector. He asks the question: how is your contact center really doing? And suggests metrics such as the NPS and the CES which can be used to hold staff accountable.
