CustomerCount and Noble Systems Gamification
The New Multiplayer Experience We All Win!
By Yuri Duncan, CustomerCount
CustomerCount® has recently partnered with Noble Systems to integrate our first-class enterprise feedback management system with their industry-leading gamification platform. Used together, the two solutions create powerful new levels of value for the processes of motivating employees and gathering customer feedback.
You might wonder “what is Gamification”?
Gamification is simply the application of game mechanics across the generational spectrum to motivate employees intrinsically and extrinsically to align agent activity and company goals. It uses the same techniques that game designers use to engage players and applies them to non-game activities to both motivate action and add value to your business.
Gamification has been embraced by companies in virtually every industry for its effectiveness at enhancing employee satisfaction, and for making learning and improving performance more fun. By doing so, it also elevates the customer experience and builds loyalty. Companies with highly engaged employees have an average 3-year revenue growth 2.3 times greater than companies whose employees are only engaged at an average level. (UNC Kenan-Flagler Business School)
How does this gamification partnership benefit YOUR organization?
“CustomerCount’s robust KPI reporting technology and Noble’s Gamification tools are an excellent fit. Working together they provide an immediate impact on team motivation and strategy, making the most of every customer interaction.”– Robert Kobek, RRP, President, CustomerCount.
For employees, motivation impacts everything. Motivated employees deeply impact efficiency, cost and overall expense. Integrated with CustomerCount’s Enterprise Feedback Solution, CustomerCount’s clients now have the opportunity to further increase productivity and financial performance.
“Every interaction now becomes an opportunity to grow employees and create a customer experience that will surely escalate customer evangelism, resulting in more holistic purchases and greater lifetime value.” – Chris Hodges, SVP Sales and Marketing, Noble Systems.
Adding the power of a gamification solution to a VOC platform places the insight gathered from CustomerCount’s enterprise feedback management platform at the center of a company-wide reward and recognition program, ensuring that all touchpoints of the customer experience journey are met with the highest level of engagement possible.
Contact Bob Kobek now for further information about CustomerCount’s survey solutions on +1 317-816-6000 or request a demo.
