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!https://customercount.com/images/26.jpg! Being that I am also a stickler on business etiquette, including proper use of grammar, written and verbal, this article really spells it out. I [...]

!https://customercount.com/images/27.jpg! Why Are Companies Flocking to NPS by: Matthew R. Morris ISOM Manager, CustomerCount© I was talking the other day with one of my colleagues about the NPS [...]

!https://customercount.com/images/26.jpg! NPS – Is It Really the One Number You Need To Know With all the chatter about NPS today, this article really spells it out. When [...]

When a customer has a bad experience with your organization, and they tell you so by completing a survey, they typically tell others during the course of the day. This information travels fast [...]

At CustomerCount©, we rarely have a client using just one type of question because we want our clients to conduct a deep-dive into what will make that customer buy more product and encourage [...]