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Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company Offering continuous invaluable insights into your company
  • MobiusVP
    • Our History
    • Markets Served
    • Our Process
    • About Us
    • Partners & Affiliates
    • Video Gallery
  • CustomerCount©
    • Product Overview
    • Our Design Process
    • Customer Experience
    • Survey Design
    • Survey Reporting
    • CRM Integration
    • Keatext Text Analytics
    • SMS Surveys
    • CEM Solutions
  • EmployeeCount©
    • Employee Experience
    • Product Overview
    • Our Design Process
    • Professional Services/Consulting Survey Design and configuration
    • Managed Services – subscription
    • Survey Reporting – 24/7; 70+ templates
    • On Site Service Request
    • CRM Integration
    • KEATEXT Text Analytics and Reputation management
    • Mosaic Voice – Speech analytics for contact centers
    • SMS Deployment
    • Customer experience management (CEM) Solutions
  • Patients-Count©
    • Our Design Process
    • Product Overview
    • Survey Design
    • Survey Reporting
    • CRM Integration
  • News & Resources
    • News
    • White Papers
    • Case Studies
  • Contact Us
    • FAQ

Archives

Tag Archives for: "surveys"
 CX surveys: Part art/part science
0
By Bob Kobek
In CustomerCount©
Posted November 17, 2020

CX surveys: Part art/part science

It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. 

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0
By Bob Kobek
In Uncategorized
Posted July 23, 2020

CustomerCount’s Lisa Kobek to feature in third Town Hall

Resort Trades Town Hall – New Rules for Owner Communications with Lisa Kobek Date: Thursday, August 13, 2020 Time: 1 pm EST Where: Online at the Resort Trades Learning Center How: Register [...]

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0
By Bob Kobek
In Uncategorized
Posted May 26, 2020

Making the most of consumer touch points

Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction.

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0
By Bob Kobek
In Uncategorized
Posted April 21, 2020

How to improve survey response rates

President Bob Kobek looks at the reasons why you might be getting low response rates to your surveys and suggests some small changes that can have a big impact.

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0
By Bob Kobek
In Uncategorized
Posted April 9, 2020

3 reasons customer satisfaction surveys fail

We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them.

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0
By Bob Kobek
In Uncategorized
Posted January 26, 2020

Why SMS should be part of your feedback strategy

Utilizing SMS texting for survey delivery is an easy and quick way to obtain feedback information so it should be part of your customer feedback strategy.

READ MORE

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