CX surveys: Part art/part science
It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process.
CustomerCount’s Lisa Kobek to feature in third Town Hall
Resort Trades Town Hall – New Rules for Owner Communications with Lisa Kobek Date: Thursday, August 13, 2020 Time: 1 pm EST Where: Online at the Resort Trades Learning Center How: Register [...]
Making the most of consumer touch points
Throughout the vacation process, there are consumer touch points that can improve customer engagement and make a huge different in customer satisfaction.
How to improve survey response rates
President Bob Kobek looks at the reasons why you might be getting low response rates to your surveys and suggests some small changes that can have a big impact.
3 reasons customer satisfaction surveys fail
We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them.
Why SMS should be part of your feedback strategy
Utilizing SMS texting for survey delivery is an easy and quick way to obtain feedback information so it should be part of your customer feedback strategy.