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It is essential to ask the right customer experience (CX) survey questions – and use the best customer feedback management platform to manage the process. 

CX measurement allows you to gain first-hand feedback and knowledge of the experience your contact center is delivering to your customers.

Bob Kobek's weekly blog focusing on an article written for CustomerCount by David Stroeve asking if you are collecting the right data?

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis.

Find out more about the Net Promoter Score, a simple metric which is used to determine the loyalty of customers based on whether they would recommend you to a friend or colleague.

The second article in our miniseries based on the work of Anita Toth looks at customer feedback management and data types in particular medium and deep data collection techniques.

In this mini-series we take a look at the different types of customer feedback data available to business, the issues facing those collecting customer data and what data they should be collecting [...]

On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall with Lisa Kobek and Sean Coogan. The focus of this event is to assist resort operators to maintain [...]

Use every aspect of your customer feedback surveys to build brand awareness, reinforcing the message they should purchase your product again in the future.

Gaining real-time insight into how your clients view your business is invaluable and a key feature of CustomerCount® customer feedback management system with the inclusion of Keatext text analytics.