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In his latest vlog, Bob Kobek explains the importance of metrics such as the NPS and CES in contact centers to improve accountability.

In the final part of our Customer Feedback and Data Types mini-series, we consider the different data types business can collect and how CustomerCount can help in both collection and the analysis.

In this mini-series we take a look at the different types of customer feedback data available to business, the issues facing those collecting customer data and what data they should be collecting [...]