Do you offer support?
As a part of our agreements, any and all changes are included. Training is also included.
Is the CustomerCount feedback management system accessible on PCs, Macs, tablets and smartphones?
CustomerCount includes programmed “device recognition” to accommodate most operating systems and type of device.
Will CustomerCount help me design my survey?
As a part of our professional services, we assist in the design of the questions, including the type of question and the placement.
Will the CustomerCount customer feedback management system work for all types of business?
Yes, every survey is completely customized to fit the client needs, regardless of industry.
How is CustomerCount deployed?
Email, SMS, QR Code, web application and embedded links. CustomerCount is device-recognition capable.
Does CustomerCount provide a Net Promoter Score (NPS) platform?
Yes, and with it you can determine customer loyalty and what drives that loyalty.
How much internal resource should we dedicate to the configuration and management of the system?
None – we are in the survey business so you don’t have to be.
What is CustomerCount’s greatest strength/strengths?
Service, continuous innovation, constant investment to protect the integrity of our product and knowledge of the sensitivities of how data collected will be used. We are also very connected to [...]
Why should I use CustomerCount?
While other customer feedback systems may appear to offer similar solutions, CustomerCount provides what our clients tell us is an unsurpassed product solution at a lower pricepoint. We invite [...]
Does CustomerCount assist with Survey Construction?
We possess the expertise to construct a fully customized survey that will fit the needs of your company. Our experts work with you to determine: Question type; Survey format; Question scaling; [...]
