By Bob Kobek Posted June 9, 2022 In 0 Yes, and with it you can determine customer loyalty and what drives that loyalty. Bob Kobek Recent PostsWIN-WIN-WIN: Nonprofit Board Service as a Leadership AcceleratorAgentic AI vs Generative AI: What Every Business Leader Must Understand in 2026Polished, Careful… and Ineffective?Are your employees’ showing signs of working with a Toxic boss?