By Bob Kobek Posted June 9, 2022 In 0 Yes, and with it you can determine customer loyalty and what drives that loyalty. Recent PostsKnow ThyselfYour Customers Told You What’s Right and What’s Wrong. Now What?Do your employees know where the organization is headed, and do they know what it will take to get there?Beyond the Survey Score: How Technology Helps Businesses Understand Their Customers