Why you should care about customer care
Proper customer care will produce referrals, increase traffic and cause money to flow. It minimizes complaints and creates efficiencies. So why the resistance amongst business managers today?
3 reasons customer satisfaction surveys fail
We consider the three reasons why customer satisfaction surveys fail and provide advice and information on how to fix them.
C.A.R.E. Teleforum Meet The Members
Don't let Covid-19 stop you meeting new people. Join the C.A.R.E. Teleforum, connect with C.A.R.E. members to share information and inventory options.
CustomerCount’s Platform recognized by CIO Review
CustomerCount has been included in the 2020 CIO Review listing of 20 companies at the forefront of providing Customer Experience Management Solutions.
CustomerCount Adds Extra SMS Survey protection
CustomerCount integrates Litigator Scrub® to identify and remove repeat litigators and class action lawyers in SMS survey distribution.
Covid-19: Business as usual
With increased caution due to Covid-19 CustomerCount® will continue to provide our high level of customer service and assure we take your needs into account.
William Mitchell Winner of CustomerCount® CEP Award
William Mitchell/General Manager, Atrium Resort by VSA Resorts Selected as Winner of CustomerCount® Customer Engagement Professional Resort Trades Award.
Short List for Customer Engagement Professional award
The short list has been announced by the judges for the annual CustomerCount customer engagement award after a record number of entries.
Why you should measure your Customer Effort Score
In a time when customer loyalty is so important, the Customer Effort Score determines how much effort customers have to put in to do business with you.
The future is here with Onsite Service Request
Employing technological approaches like onsite service request allows you to advance your operations without investing a large amount of time or money.
