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!https://customercount.com/images/26.jpg! Blocking and Tackling on Mentoring. Very worth the read! Robert A. Kobek, RRP, President CustomerCount The Future Of Mentorship In An Age Of Entrepreneur [...]

!https://customercount.com/images/32.jpg! Increase Your VOC ROI by EFM: Making Sense of the Alphabet By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Estimating what your [...]

!https://customercount.com/images/28.jpg! Finding a Needle in a Haystack By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Organizations who have developed a customer feedback [...]

!https://customercount.com/images/26.jpg! Dare to Compete By: Robert A. Kobek, RRP, President CustomerCount “The successful man is the one who finds out what is the matter with his business [...]

!https://customercount.com/images/28.jpg! Score Vendor Relationships Using Customer Feedback By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Some colleagues and I were [...]

!https://customercount.com/images/28.jpg! Identifying Problematic Areas From Customer Surveys By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager How do you know if there are [...]

!https://customercount.com/images/28.jpg! What Departments Should Weigh in on Survey Questions? By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Obtaining company-wide [...]

!https://customercount.com/images/28.jpg! Leverage the Survey Thank You Page By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Survey “thank you” pages do not receive enough [...]

!https://customercount.com/images/26.jpg! Beyond the Vacation: Engage Your Owners By: Robert A. Kobek, RRP, President CustomerCount Many of you focus on loyalty programs, but remember that [...]

!https://customercount.com/images/28.jpg! Got Enough Data On a Question? Make a Change. By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Is it time to revisit your existing [...]