Define Panic
By: Bob Kobek, RRP, President – Mobius Vendor Partners There is an adage ‘necessity is the mother of invention’. This is so very true, and there is another adage that I just made up “panic [...]
Are Your Employees showing signs of Stress and Anxiety?
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage The research shows there are significant financial and operational costs for employers due to [...]
The Great Homogenization: How to Compete When AI Makes Everyone Look the Same
by Simon Crawford Welch, Ph.D. The Coming Sea of Sameness For decades, businesses invested enormous amounts of time, money, and effort trying to create competitive advantages. They hired talented [...]
How Conversational AI Voice Agents Are Transforming Customer Experience
Imagine calling your insurance provider. The AI voice agent immediately picks up the call and greets you in your preferred language. Once you explain your issue, it verifies your identity and [...]
You Have the Data. Do You Have the Story?
By Corina Violette, Director of Inventory Management, Global Connections, Inc. Every operator I talk to these days has more data than they know what to do with. Survey responses, call [...]