The Last Competitive Advantage:
Why Emotional Intelligence Will Separate Leaders From Algorithms By Simon Crawford Welch, PhD. Artificial intelligence has changed the conversation about leadership, but perhaps not in the way [...]
Beyond Deflection: Turning Conversational AI Into Your Most Valuable Data Asset
For years, the mandate around customer service automation was simple: deflect call volumes and reduce handle times. Early chatbots and basic IVR trees served as digital gatekeepers. The advent of [...]
Are your employees’ showing signs of working with a Toxic boss?
By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Author of Measuring to Manage Most executives “assume” that their employees are comfortable with the boss they are working [...]
Data Visualization as a Strategic Growth and Risk Management Capability
By Bob Thompson, IT Strategist AI Reveals the Patterns. Experience Uncovers the Meaning. Decisions Drive Results. Executive Summary Organizations are generating unprecedented volumes of customer, [...]
Support Your Consultant
By Bob Kobek, President, CustomerCount® by Mobius Vendor Partners This is a very self-serving article because it has to do with the way some technology companies charge for services, including [...]