Americans’ top customer service complaints
While scrolling through the plethora of Yahoo articles that normally are a waste of time, I came upon one that was extremely relevant today. We always hear how people experience horrible customer service for one reason or another. Turns out that this is happening way too often and Consumer Reports has done a study to identify the top reasons for horrible customer service.
Nearly 90 percent of Americans have dealt with customer service for one reason or another during the past year, according to a recent survey by Consumer Reports National Research Center, and the experience is often frustrating. Half of those surveyed reported leaving a store within the past year without making their intended purchase because of poor service; 57 percent were so steamed that they hung up the phone while talking to a customer service representative without a resolution. Women were more annoyed than men, as were those under age 45.
Customer Service Complaints
| Issue | Percentage of Respondents |
| Can’t get a human on the phone | 75 |
| Salesperson is rude or condescending | 75* |
| Disconnected | 74 |
| Disconnected and unable to reach same rep | 71 |
| Transferred to representative who can’t help or is wrong | 70 |
| Company doesn’t provide—or hides—customer service phone number | 68 |
| Long wait on hold | 66 |
| Many phone steps needed | 66 |
| Repeatedly asked for same information | 66 |
| Proposed solution was useless | 65 |
| Salesperson ignored me | 64 |
| Unsure whether on hold or disconnected | 62 |
| Can’t speak with a supervisor | 62 |
| Phone menu doesn’t offer needed option | 61 |
| Voice-recognition system works poorly | 61 |
| Sales pitch for unrelated goods or services | 60 |
| Salesperson is too pushy | 60 |
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http://finance.yahoo.com/news/driving-them-crazy-americans-top-150000325.html