Engaging Your Customers

“!https://customercount.com/images/14.jpg (Loyalty 360)!”:http://loyalty360.org/

Observing trends in building customer loyalty is always fascinating to Mobius Vendor Partners. Mark Johnson, of Loyalty 360, had some great insight into trends for 2011 that we think are invaluable. We find it interesting the numerous ways companies collect customer feedback in order to push specific marketing messages, enhancing a customer experience and driving more share of wallet.

Engaging Your Customers
Loyalty 360 weighs in on 11 key customer loyalty trends for 2011.
Monday, November 22, 2010
Mark Johnson

2011 may well be called the year of customer loyalty. In today’s crowded marketplace, creating loyal, engaged customers is more important – and more challenging – than ever. That is why we are going to see a number of key trends unfold over the next year.

“Read the rest of the article”:http://www.buyerinteractive.com/buyer/article.aspx?articleid=18859

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