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On Thursday, August 13, Resort Trades magazine is hosting the third interactive town hall with Lisa Kobek and Sean Coogan. The focus of this event is to assist resort operators to maintain [...]

CustomerCount president Bob Kobek considers the downsides of taking a telephone survey when our time is precious and other survey options are available.

Use every aspect of your customer feedback surveys to build brand awareness, reinforcing the message they should purchase your product again in the future.