Archives

By Georgi Bohrod, RRP – Reprinted from Resort Trades magazine, with permission After the judges reviewed the nominations for the Fourth Annual CustomerCount® Customer Engagement [...]

Krulak's Law highlights the importance of those on the front line, and not the head office, in the delivery of the best customer experience (CX).

William Mitchell/General Manager, Atrium Resort by VSA Resorts Selected as Winner of CustomerCount® Customer Engagement Professional Resort Trades Award.

The short list has been announced by the judges for the annual CustomerCount customer engagement award after a record number of entries.

In a time when customer loyalty is so important, the Customer Effort Score determines how much effort customers have to put in to do business with you.

The deadline for nominations for the CustomerCount Customer Engagement Professional (CEP) Resort Trades Award (CEP) has been extended to January 15, 2020.

Show the industry that your organization is vital by participating in the award process. It’s one of the few no-cost processes that pays you back with interest.

CustomerCount® and Resort Trades magazine announce that nominations for their annual CustomerCount Customer Engagement Professional (CEP) Resort Trades Award will close December 31. 

Nominations are now CLOSED. CustomerCount® and Resort Trades magazine are looking for the most valuable customer engagement professional within the timeshare resort/hospitality industry.

Writing a nomination for an award can be pretty daunting. WRAP partner Yuri Duncan gives us his take how to make the process easier for you while ensuring your employees appreciate your attention [...]