CustomerCount to sponsor AMDETUR convention 2019
CustomerCount has announced that it will be sponsoring this year's AMDETUR convention and providing the association's official convention feedback system for the third year.
10 things I learned at the C.A.R.E. Conference
CustomerCount president, Bob Kobek, had the pleasure of attending the Cooperative Association of Resort Exchangers (C.A.R.E.) conference in my hometown of Indianapolis. He came away with 10 [...]
Why You Need to Understand the Voice of the Customer
It is the bad idea that causes me to be reminded that we should not talk to ourselves – we should be better listeners. We should be listening to the voice of the customer.
Bob Kobek to moderate CARE compliance panel
CustomerCount's Bob Kobek will moderate a panel discussion entitled “Compliance in the Year of Class Action Litigators” at this year’s C.A.R.E. Conference.
Text Analytics and CustomerCount reporting improves customer experience
Case Study: Breckenridge Grand Vacations uses Keatext text analytics and sentiment analysis to improve customer happiness.
Reputation Management versus Reputation Marketing
Is there a difference between reputation marketing and reputation management? Absolutely. We'll tell you more here.
11 ways to encourage customer feedback
Encouraging customer feedback is like being faced with the question (or one like it): “Does my butt look big in this?” The questioner wants to know the truth, but they’re dreading the reply.
Show you deserve market share with universal access
By Robert Kobek, RRP – [email protected] On Site – Universal Access Being accessible to your customers has a significant impact on your profit. In recent blogs, I’ve talked about [...]
5 Reasons to Attend ARDA World
ARDA’S largest and most inspirational annual event, ARDA World 2019, is April 7-11 in Orlando, Florida. Members of the resort community come together to be inspired and educated by the experts, [...]
Listen Up! You can actually hear them.
When you formally listen to the voice the customer, not only they will tell you what they want and don’t want, but they will also provide you with tons of ideas for free.
