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By Dr. Simon Crawford-Welch Founder, The Critical Thought Lab Follow me at www.linkedin.com/in/simoncrawfordwelch     Before we dive into statistical mechanics, let’s clarify the [...]

Becoming a member partner of the Enterprise Communications Advocacy Coalition (ECAC) provides your company with a direct line to the decision-makers shaping the future of the contact center [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional In a 2020 Retention Report survey, employees rated “lack of carer development programs” as the number one [...]

By Jennifer Adamany, Director of Communications, Better Business Bureau Serving Central Indiana Business insurance protects your small business, both financially and legally. However, if you are [...]

By MobiusVP Sponsored Triathlete Dr. Malachi Henry Earlier this year our MobiusVP-sponsored professional triathlete Dr. Malachi Henry suffered a hip injury that derailed his year and altered his [...]

By Michael W. Hill, Mobius Vendor Partners Executive Consultant, Birkman Professional Trust can take a great deal of time to earn, yet you can lose it in a heartbeat. A recent PwC Trust Survey [...]

A Critical Look as Election Day Approaches By Dr. Simon Crawford-Welch Founder, The Critical Thought Lab Follow me at www.linkedin.com/in/simoncrawfordwelch As we approach the final stages of a [...]

Part Four “Using AI to Enhance Human Performance, Not Replace the Humans” By Brian LaRoche, MosaicVoice.ai In this blog we are going to focus specifically on how customer insights derived in part [...]

Mobius VP, developer of CustomerCount®, has partnered with  MosaicVoice.  MosaicVoice is designed to utilize AI’s power to ensure call center agents always say and do the “right things” by [...]

Power of  Artificial Intelligence and Text Analytics to offer Better View of Customer Journey INDIANAPOLIS, IN (August 8, 2024) – Mobius VP, developer of CustomerCount®, partnered with  Keatext [...]