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!https://customercount.com/images/28.jpg! Why Not Ask Follow-up Questions on Customer Feedback Surveys? By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Why don’t the [...]

!https://customercount.com/images/28.jpg! Build Brand Awareness with Customer Surveys By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager How many times have you taken a survey [...]

!https://customercount.com/images/28.jpg! Obtain Granular Survey Data by Using Multiple Question Types By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Collecting customer [...]

!https://customercount.com/images/26.jpg! Boneheads and Knuckleheads By: Robert A. Kobek, RRP, President CustomerCount I shred, hide, have insurance just in case, and still my private identity [...]

Recently I went in search of a new vehicle that would serve as the preferred choice for family road trips. Since my significant other has decided that she prefers to sit fairly high up where she [...]

Last week I placed a carryout order with Jason’s Deli near our offices. The order was for a couple of sandwiches and sides so I did not think it would be difficult to fulfill correctly. Upon my [...]

The other night I am home with my family and the phone rings. After answering the call, a woman’s voice comes on the telephone announcing who she is and what firm she is representing. She goes [...]

!https://customercount.com/images/23.jpg! One Bad Experience Can Lead to Customer Defection By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager Last night my family went to a [...]

!https://customercount.com/images/23.jpg! Increase Your Survey Responses with “Save a Survey” By: Marc E. Carlson, RRP CustomerCount© Business Relationship Manager I imagine the ROI using a live [...]

I am surprised by how many companies I speak with inside the call center world that do not have a customer feedback program because that is supposed to be the responsibility of their client. I [...]