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CustomerCount Express Permission uses our online platform to reach existing customers to gain their permission to call, satisfying the FCC requirements.

CustomerCountTM President Tapped to Lead Discussions at the Consumer Protection and Risk Management Focused Conference INDIANAPOLIS, IN – August 4, 2015 – Robert Kobek, President of [...]

If you haven’t checked with your attorney or compliance officer about the most damaging rule since the Do Not Call Rule, you really should do so – and NOW.

By: Bob Kobek, President, CustomerCount I am a very happy Ford owner. Before that I was a very happy General Motors customer. But, by the way their service departments treated me, you would never [...]

CustomerCountTM President Will Moderate and Speak at Trade Conference in Atlanta INDIANAPOLIS, IN – March 10, 2015 – Robert Kobek, President of CustomerCountTM which measures and reports customer [...]

In the great scheme of things, 15 years is not a lot.  At 15 years old you can’t drive, drink, or do much else for that matter. But in the business world where things can change overnight – [...]

In this continuing series, we examine the 3rd most common reason surveys fail. You can find part 1 and part 2 of the series here.  For your benefit, we have added the intro from the first blog [...]

In this continuing series, we examine the second most common reason surveys fail. You can find part 1 of the Customer Satisfaction Survey series here.  For your benefit, we have added the intro [...]

Customer satisfaction surveys don’t always work.  Perhaps you have firsthand experience with a survey failing and looking back, still don’t know why.  But rest assured, you are not alone.  We run [...]

The following quotation and letter, drafted and sent by a travel coalition including ARDA delivers an important message to the Internal Revenue Service in response to IRS EFFORTS TO TAX LOYALTY [...]